New head of service department of the Photonics Systems Group
The Photonics Systems Group, Krailling, Germany, a market leader in laser systems for micro material processing, adds further expertise to its management team. Starting immediately, Eckhard Schäfer will assume responsibilities for the service business of the group. As the Senior Vice President Customer Service and After Sales, he will head all after-sales activities and take charge of the further development of the service concept. He will report directly to the group’s CEO, Markus Nicht.
To optimally position the group to fulfil customer needs, Schäfer will prioritize the development of the service portfolio and align it with global customer demands. In addition to comprehensive customer support as well as a modular service concept, the manager will invest in the continuous growth of the portfolio to cover the entire range of service demands.
Schäfer looks back to over 25 years of experience in service and sales. In 1993, he started his career as a service and commissioning technician at the high-tech mechanical engineering company Manz. His climb to the management levels saw him holding various positions, finally with global responsibility for the commissioning and after sales department. In March 2019, he switched to Innolas Solutions to become the Vice President Sales Asia.
In parallel with his new position Schäfer will still continue to act as the VP Sales Asia for Innolas Solutions, being responsible for the photovoltaic business of the company and its growth.